PIN error messages
Messages and required actions
When using your POS terminal, various built-in messages may be displayed as part of the security arrangements governing the electronic payment system. When a payment has been completed, the message displayed is ‘U heeft betaald, tot ziens’ (You have paid. Call again). Any other message means that the payment has not gone through. The different messages and the required actions are listed below:
Code
|
Customer message |
Merchant message
|
Action
|
| 00 |
You have paid. Call again |
Approved
|
|
| 05 |
Not accepted. Pay differently |
Declined/Do not honour
|
Retry or ask for different payment |
| 06 |
Comms error. Pay differently |
Declined/Do not honour
|
Retry or ask for different payment |
| 12 |
Card blocked. Pay differently |
Declined/Do not honour
|
Ask for different payment |
| 14 |
Not accepted. Pay differently |
Declined/Do not honour
|
Ask for different payment |
| 51 |
Limit exceeded. Pay differently |
Declined/Do not honour
|
Ask for different payment |
| 54 |
Card expired. Pay differently |
Declined/Do not honour
|
Ask for different payment |
| 55 |
Incorrect PIN. Your PIN ___ |
Incorrect PIN. Retry
|
Ask for PIN to be re-entered |
| 57 |
Invalid card. Pay differently |
Declined/Do not honour
|
Ask for different payment |
| 61 |
Maximum reached. Pay differently |
Declined/Do not honour
|
Ask for different payment |
| 75 |
Incorrect PIN. Card blocked |
Allowable number of PIN tries exceeded |
Ask for different payment |
| 76 |
Incorrect PIN. Last PIN ____ |
Incorrect PIN. Last PIN
|
Ask for PIN to be re-entered |
| 91 |
No connection. Pay differently |
No connection/Issuer or switch is inoperative |
Retry or ask for different payment |